Published by Citibank N.A. on Oct 6, 2023

Table of Contents:

  1. Delete via Email
  2. Delete on iphone
  3. Delete on android


Reading time: 47 seconds



Data CitiDirect collects from your device

  1. precise location (GPS and network-based)
  2. take pictures and videos
  3. view Wi-Fi connections
  4. view network connections
  5. pair with Bluetooth devices
  6. full network access
  7. run at startup
  8. control vibration
  9. prevent device from sleeping
  10. receive data from Internet


1. Delete CitiDirect Account through Email

There are 2 methods to get your data (and account) deleted by CitiDirect:

  1. Under GDPR: EU/UK Residents have the right to ask (via email), an organization that holds data about them to delete it. This is known as the ‘right to erasure’. Organizations have one month to respond to the request.

  2. Under CCPA: California residents have the right to request that a company delete the data/personal information it has on them. A failure to comply with this will result in a fine of upto $7,500.

delete CitiDirect account remove CitiDirect account


Now you understand what the Law says, Send your Request directly to CitiDirect using the form below:




Email Support directly



Chat with our AppContacter AI Support


Alternatively, you can follow these steps below to get CitiDirect to delete your account/data:


  1. To delete your CitiDirect account, contact CitiDirect via email and provide the reasons for your request.
  2. Mention the law under which you make your request (GDPR or CCPA).
  3. Notify CitiDirect of the penalty for non-compliance - A $7,500 fine under CCPA and 4% of annual turnover under GDPR.
  4. Send the email to App.help@redacted... Login to see email.



2. How to Delete CitiDirect on Iphone

  1. On iphone, Goto "Settings "
  2. Click on "General" » "Iphone Storage".
  3. Select the app, and click "Delete CitiDirect".


3. Delete CitiDirect on Android phone

  1. Go to your Android phone Settings.
  2. Click on "Apps & Games".
  3. Select "CitiDirect" and Click "Uninstall".



6 details about CitiDirect app

how to delete CitiDirect delete CitiDirect guide

1. CitiDirect® clients must be specifically entitled for access and users should contact their organization’s Security Administrator for access prior to downloading the application.

2. CitiDirect® offers a mobile experience for payment review, authorization, initiation, and release.

3. If this step is not completed, the application can be downloaded; however, access will be denied upon log in.

4. Please note that standard messaging and data rates from your wireless provider may apply.

5. There is no fee associated with downloading this application.

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